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Technicien Support Proximité/VIP H/F - CDI Job Opening In Paris – Now Hiring ID2 by Tibco


Job description

Nous existons depuis 30 ans…avec une passion inaltérable pour notre métier, accompagner nos clients dans leur transformation numérique, et l’humain.

Chez nous, pas de vains mots.

Nous nous engageons !

Car nous avons cette chance d’être une entreprise agile, à taille humaine (c’est le nombre de Dunbar qui le dit mieux que nous.

On vous laisse chercher…), alliée à la force d’un grand groupe.

De quoi mettre à votre disposition, la somme de nos expertises et de nos expériences sans jamais trahir nos valeurs, fortes et ancrées.

Et puis une volonté farouche de devenir la première ESN éco-responsable.

Notre objectif ?

Garantir un monde numérique durable en prenant soin de l'économie, de l'humain et de la planète

On en revient donc toujours à l’humain.

VOUS !



🚀 Notre proposition 🚀 :

Au sein de l'équipe de 20 techniciens de proximité en mode Welcome BAR IT, votre rôle sera d'accueillir les utilisateurs en mode Bar IT et de répondre à leurs demandes et incidents informatiques, assurant ainsi une prise en charge complète jusqu'au traitement final.

En tant que partie intégrante du back office, vous vous engagerez également à approfondir la réflexion sur les incidents, garantissant une résolution proactive et efficace pour maintenir une expérience utilisateur optimale.

📣 Vos missions et responsabilités 

·       Support de proximité N2 poste de travail, smartphone et tablette (4000 Utilisateurs)

o   Gestion des demandes et incidents 

o   Résolutions d’incidents Hard et Soft 

o   Formation des collaborateurs aux outils du digital (O365) 

o   Livraison et support de salles de réunions 

o   Renouvellement de matériel (Mobile et PC) 

o   Remises en Conformité 

o   Avoir la capacité de fournir un reporting au management

o   Être en mesure d’organiser et d’animation de points d’activité avec le client et les équipes IT 

o   Assurer les escalades au N3, coordination et suivi du ticket, réunions avec eux jusqu’à la résolution de l’incident

·       Participation à la cellule Premium dédiée au support et à l’accompagnement la population VIP/VOP . Être en mesure de faire de l’ASTREINTE

·       Gestion de la flotte mobile (1700 terminaux iOS et Android – 3 opérateurs SFR Orange et Bouygues) 

Environnement technique:

W10-W11 / O365 / SCCM / Matériel / déploiement d’application / Trouble shooting / Active Directory



  • Expérience significative sur poste similaire

  • Bonne présentation

  • Bonne expression

  • Bon relationnel

  • Bonne communication

  • Capacité à réunir et suivre les sujets

🎺Concrètement, nous vous apportons aussi : 

  • La gestion de votre carrière avec un suivi personnalisé 

  • Une qualité de vie et des conditions de travail favorisant un équilibre vie personnelle / vie professionnelle 

  • Le télétravail 

  • Des JRTT (9 jours) 

  • Le respect de la diversité 

  • Des valeurs fortes : Ecoute, Accompagnement, Engagement, Expertise. 

Postulez dès aujourd’hui !👇

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technicien Support Potential: Insight & Career Growth Guide


Real-time Technicien Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technicien Support in Paris, France, highlighting market share and opportunities for professionals in Technicien Support roles.

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Are You Looking for Technicien Support Proximité/VIP H/F CDI Job?

Great news! is currently hiring and seeking a Technicien Support Proximité/VIP H/F CDI to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ID2 by Tibco adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying France laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Paris. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Technicien Support Proximité/VIP H/F CDI typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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ID2 by Tibco interview tips for Technicien Support Proximité/VIP H/F   CDI

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Research: Learn about the ID2 by Tibco's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

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Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ID2 by Tibco's products or services and be prepared to discuss how you can contribute to their success.

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