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Technicien support IT (F/H) Position in Paris - GROUPE DUVAL


Job description

Description du poste et Missions

Nous recrutons un Technicien support IT (H/F) de proximité (support niveau et ) .


Le périmètre concerne l’ensemble des filiales du groupe, hormis la filiale ODALYS , avec un focus fort sur les Golfs .


Rattaché(e) au Responsable support IT , vous êtes en charge de :

- Apporter une aide à l'utilisateur de niveau en matière d'utilisation de logiciels, en période de déploiement ou en régime de croisière, et contribuer à la résolution des difficultés que celui-ci rencontre (incidents bureautiques, matériel, logiciels, etc.) en proximité ou à distance ;

- Prendre en compte les sollicitations des utilisateurs VIP dans les plus brefs délais ;

- Signaler aux acteurs projets les demandes d'évolutions et les problèmes, et contribuer à l'activité de pré production ;

- Exploiter la base d'incidents et de Knowledge Management : relance, consolidation ; 

- Prodiguer/Publier des conseils à l'utilisateur final pour la bonne utilisation de ses outils et s'assurer de sa satisfaction ; 

- Intervenir lors des incidents et sollicitations dans le cadre des missions d'exploitation de services et de transition de services en activant le cas échéant les ressources nécessaires ;

- Veiller au respect de la qualité et de la cohérence des réponses apportées aux utilisateurs ;

- Gestion du parc informatique : inventaire du matériel informatique disponible, installations, maintenance ;

- Veiller au respect des procédures de Sécurité Informatique définie par le Groupe ;

- Participer aux projets de mises à jour ; 

- Diagnostiquer, analyser et gérer des incidents des utilisateurs ;

- Préparer/installer du matériel des collaborateurs du groupe (Windows /, Office ) ;

- Créer et suivre les tickets d'incident jusqu'à leur clôture dans l'outil de ticketing ;

- Créer des comptes, gérer le Groupe dans l'Active Directory.

Profil recherché

De formation niveau Bac+,  vous justifiez de ans d’expérience minimum sur un même poste.


Vous disposez d'une bonne maitrise de l'environnement technique (logiciels, outils, machines) et une bonne connaissance du socle sécurité SI, des réseaux et procédures de traitement.


Votre excellent relationnel et votre rigueur sont à la hauteur de votre dynamisme et vous souhaitez vous projeter dans une nouvelle aventure ?


Rejoignez-nous pour partager, apporter des solutions et contribuer, en équipe, à la satisfaction de nos utilisateurs !

 

Informations utiles
  • Localisation Paris e, France - zone de déplacement : régionale
  • Contrat CDI
  • Salaire Non défini
  • Niveau de qualification Technicien/Employé Bac +
  • Expérience à ans, + ans
  • Modalités de travail Temps complet
  • Fonction Informatique - Systèmes/Réseaux
  • Secteur Immobilier
  • Télétravail Occasionnel
  • Required Skill Profession

    Computer Occupations


    • Job Details

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