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Technicien Support Fonctionnel N2 (H/F) Job Opening In Toulouse – Now Hiring Experis France


Job description

Technicien Support Fonctionnel N2 (H/F) - Toulouse

L'Humain, l'Expertise et l'Innovation, voilà ce qui caractérise l'ADN d'Experis France, ESN de ManpowerGroup reconnue Top Employer 2025.

Présente dans 28 pays, Experis se positionne comme un acteur incontournable et innovant sur le marché des ESN.

Nous proposons une offre intégrée alliant services et solutions IT pour accompagner nos clients partenaires dans leurs projets de transformations.

A travers la formation, Experis investit continuellement dans l'acquisition de connaissances de ses Talents afin d'anticiper les tendances et faire preuve de réactivité face aux changements.

Nous recrutons un Technicien Support Fonctionnel Niveau 2 (H/F) pour notre agence toulousaine.

Votre rôle sera de garantir la continuité de service et la satisfaction des utilisateurs, en traitant les incidents complexes et en contribuant à l'amélioration continue des processus.

Les missions principales :

  • Assurer la qualification et la résolution des incidents fonctionnels remontés par le Centre d'Appel ou issus de la supervision.
  • Analyser et vérifier les informations collectées, compléter les données manquantes et appliquer les procédures de diagnostic.
  • Effectuer des analyses de logs applicatives et des recherches SQL pour identifier la cause des incidents.
  • Rédiger et enrichir la base de connaissances à travers la création de fiches solutions.
  • Réaliser des analyses récurrentes d'incidents et proposer des plans d'amélioration en collaboration avec les experts métiers et techniques.

Technical skills

  • Requêtes SQL et analyse de logs applicatives
  • ServiceNow
  • Outils bureautiques (Excel, Word, Outlook, etc.)
  • Systèmes d'exploitation Windows
  • Connaissance des produits bancaires / applicatifs métiers



Soft skills

  • Réactivité et sens du service à l'utilisateur.
  • Rigueur dans le suivi des incidents et le respect des procédures.
  • Capacité d'analyse et de synthèse pour qualifier rapidement les problèmes.
  • Esprit d'équipe et bonne communication avec les autres niveaux de support et les métiers.
  • Engagement sur les résultats et respect des délais de traitement.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technicien Support Potential: Insight & Career Growth Guide


Real-time Technicien Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technicien Support in Toulouse, France, highlighting market share and opportunities for professionals in Technicien Support roles.

37342 Jobs in France
37342
645 Jobs in Toulouse
645
Download Technicien Support Jobs Trends in Toulouse and France

Are You Looking for Technicien Support Fonctionnel N2 (H/F) Job?

Great news! is currently hiring and seeking a Technicien Support Fonctionnel N2 (H/F) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Experis France adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying France laws and regulations

What Is the Average Salary Range for Technicien Support Fonctionnel N2 (H/F) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Toulouse. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technicien Support Fonctionnel N2 (H/F)?

Key qualifications for Technicien Support Fonctionnel N2 (H/F) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technicien Support Fonctionnel N2 (H/F) Job Success

Experis France interview tips for Technicien Support Fonctionnel N2 (H/F)

Here are some tips to help you prepare for and ace your Technicien Support Fonctionnel N2 (H/F) job interview:

Before the Interview:

Research: Learn about the Experis France's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technicien Support Fonctionnel N2 (H/F) interview at Experis France, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Experis France's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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