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Urgent! Technicien support Applicatif N3 H/F Job Opening In Lyon – Now Hiring Helpline

Technicien support Applicatif N3 H/F



Job description

Description du poste

Vos missions :

  • Traiter les incidents de niveau N3 sur un périmètre WMS
  • Identifier les incidents liés à un manque de formation des utilisateurs et transmettre les besoins aux interlocuteurs concernés.
  • Conseiller les utilisateurs pour assurer une bonne utilisation des applications.
  • Maintenir un niveau de dossiers en cours conforme aux objectifs du service.
  • Se former en continu sur les applications prises en charge par la chaîne support.
  • Participer à l’analyse des appels au Service Desk afin de mettre en place des actions correctives (formation, paramétrage, etc.).
  • Collaborer avec les équipes de niveau 3 des autres pays, principalement en Italie et dans la péninsule Ibérique.
  • Contribuer à la qualité du contenu des bases de connaissances.
  • Participer aux recettes utilisateurs (modules) dans le cadre du transfert vers la chaîne support.

Qualifications

Ce poste est fait pour vous si :

  • Vous êtes diplômé d’une formation qualifiante en informatique (bac+2/3), et possédez une première expérience réussie dans le support informatique N2 WMS
  • 5 ans d'expérience dans le support N2
  • Très bonne connaissances sur SQL / oracle 
  • Anglais B2 minimum (obligatoire)


Informations supplémentaires

Ce que nous vous apportons :

Les avantages classiques :

  • une mutuelle prise en charge à 50%
  • un remboursement à 50% du titre de transport

Et nos spécificités :

  • nous vous accompagnons dans votre mobilité géographique ! HELPLINE travaille avec des partenaires réactifs de la région qui vous accompagne dans vos démarches de recherche et d’installation. 
  • la possibilité de travailler chez un leader du marché
  • une équipe dirigeante stable (75% dans le groupe depuis plus de 20 ans)
  • un groupe rentable et en croissance permanente
  • une carte tickets restaurant (9,5€ pris en charge employeur à 60%)
  • des primes de cooptation allant jusqu’à 1000€
  • un parcours d’intégration entre 2 à 6 semaines
  • un CSE avec de nombreux avantages culturels
  • un institut de formation pour accompagner le développement de vos compétences
  • une équipe soudée, engagée et conquérante

Tous nos postes sont ouverts aux personnes en situation de handicap


Required Skill Profession

Computer Occupations



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