Technical Trainer Global Training and Documentation

Job description

About the role

This is a critical role within the Global Training & Documentation team, responsible for delivering high-quality Operator and Technical Training on Cargo Inspection Systems Globally.

 The role holder will support the full training lifecycle—Analysis, Design, Delivery, and Assurance—ensuring training is aligned with the Global Training Strategy and delivered through innovative methods.

Operating independently, they will engage with a broad range of internal stakeholders and maintain regular customer contact, delivering instructor-led training globally.

The role also involves complex planning and scheduling across multiple regions and developing markets, while directly supporting and advising the Senior Manager for Instructor-Led Training to ensure alignment with global standards and policies.

Main Responsibilities

• Conduct training events (e.g. for customer technicians, PDM, Programs, P&T, Service, Sales, technicians of agencies) in English, if necessary also in other common foreign languages, in accordance with the Global training plan in a target group-oriented manner.
  
  Ensure efficient and effective processing.
• Develop and design training material (e.g. presentations, videos, handouts), taking into account didactic aspects.
  
  Consideration of standards, rules and regulations such as SD Style Guide, SD Service Concept.
  
  Ensure system storage of the completed documents.
• Develop training programmes (e.g. agenda, method, framework conditions).
  
  Independently research and prepare the necessary content.
  
  Participate in project meetings.
• Provide support as needed including developing training material, conducting training with regard to products from other locations.
• Conduct T3 training for new trainers (internal trainers and external training providers).
• Collaborate with Technical Writers, Service and Products & Technologies on diagnostic strategies and troubleshooting guides.
• Evaluate feedback from training events for improvements to training materials and technical documentation.
  
  Maintain proactive communication with Technical Authors and Technical Service.
• Support in the creation of immersive and digital training solutions for multiple sectors with differing requirements.
• Ensure multiple contracts are delivered on time, within budget and delivering a 100% accurate learner’s journey.
• Provide advice and guidance in the Training Needs Analysis requirements stages of training development and liaise with customers to ensure accuracy in the portrayal of their requirements.
• Champion the information flow for process improvement and quality information in India and other countries where relevant.
• Demonstrate early career stage leadership skills, working with the Global Training Director and the SMT to deliver the Training Strategy and lead on Workstream activity that enables the team to meet the Director’s targets.
• Establish and maintain exceptional relationships with Marketing, Product Managers, Product Specialists, regional Service Managers and regional Service Leads to support the needs of the business.
• Provide consultancy to others in the creation and implementation of instructor led training.
• Provide knowledge of the commercial application of Training, Education or Instructional Design demonstrating awareness of emerging technical trends.

Profile

Technical Knowledge and Skills:

• Education: Technical educational qualifications in a related subject are not required but is desirable.

Knowledge/Skills:

• Able to respond in a timely way to global staff from different time zones.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Individual must be proficient in MS Office applications.
• Ability to handle stressful situations and adapt to changing priorities.

General Competencies:

• The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
• The ability to act as a role model to others, monitoring progress on objectives and behaviours and coaching others for success.
• The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.
• The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.
• The ability to engage, challenge and work effectively with others
• The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.
• Willing and able to identify and support change and continuous improvement in own and wider business environment.

Training Consultant Role - Additional Competencies:

• Support with the conception and design of material for SD-Online courses.
• Participation in the development of new training concepts (electronic training material, training videos).
• Responsibility for security and equipment of training facilities (update, upgrade, repair of equipment).
• Demonstration of equipment for clients and other stakeholders.

With colleagues stretching across the globe, we are proud of our diversity.

To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other.

Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward.

We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.

Avoid fraudulent requests by applying jobs directly through our career’s website ()

We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.

Avoid fraudulent requests by applying jobs directly through our career’s website ()

Required Skill Profession

Business Operations Specialists