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Urgent! Responsable support applicatif (H/F) Job Opening In Bouches-du-Rhone – Now Hiring Groupe SNEF
Description : Composé d’une cinquantaine de collaborateurs, la DSI du Groupe SNEF développe et déploie des solutions innovantes, adaptées aux différents besoins et activités des services, agences et entités SNEF.
VOS MISSIONS
Rattaché(e) au Responsable de Production, vous intégrerez le pôle SUA et prenez en charge les demande N1 et N2 des utilisateurs des applications de gestion du groupe :
• Recueillir les demandes utilisateurs (appels, mails ou helpdesk)
• Enregistrer, analyser et traiter les incidents et anomalies de fonctionnement
• Résoudre en autonomie les incidents ou orienter vers l’expertise de niveau supérieur
• Suivre le traitement des demandes d’utilisateurs
• Enrichir la base de connaissances
• Mettre en place les processus et participer au processus d’amélioration continu
• Définir et mettre en place les KPI de suivi de l’activité
• Déployer les spécialisations « métier »
• Faire les revues des tickets avec les référents de domaine
• Animer et encadrer l’équipe « SUA »
• Assurer le développement des compétences et le recrutement de nouveaux talents
• Effectuer un reporting régulier au responsable de production
VOTRE PROFIL
• Diplômé(e) de type Bac+2 en informatique ou l’équivalent, vous justifiez de 5 ans d’expérience dans le support utilisateurs et l’encadrement d’équipe
Esprit d'équipe, réactivité, facilité d’adaptation et rigueur sont des atouts indispensables pour réussir à cette fonction.
Rejoindre la DSI SNEF, c'est intégrer une équipe dynamique et innovante qui intervient sur des projets passionnants avec son propre ERP et des technologies variées.
Langues nécessaires : Français Région : Bouches-du-Rhône
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Unlock Your Responsable support Potential: Insight & Career Growth Guide
Real-time Responsable support Jobs Trends in Bouches-du-Rhone, France (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Responsable support in Bouches-du-Rhone, France using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 28520 jobs in France and 220 jobs in Bouches-du-Rhone. This comprehensive analysis highlights market share and opportunities for professionals in Responsable support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Groupe SNEF is currently hiring and seeking a Responsable support applicatif (H/F) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Responsable support applicatif (H/F) Jobs Bouches-du-Rhone.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Groupe SNEF adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Responsable support applicatif (H/F) Jobs France varies, but the pay scale is rated "Standard" in Bouches-du-Rhone. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Responsable support applicatif (H/F) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Responsable support applicatif (H/F), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Responsable support applicatif (H/F) interview at Groupe SNEF, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Groupe SNEF's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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