Program Manager (Cloud Infrastructure)

Job description

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**

Do you excel at managing the transformation of complex customer environments, working to drive business transformation and large-scale migration efforts for enterprise clients?

If so, joining our team as a Program Manager for Transformation and Migration means playing a pivotal role in delivering customer outcomes as they migrate to the Nutanix Cloud Platform.

You'll have the opportunity to work with cutting-edge technology and collaborate with top industry professionals to deliver business changing results via innovative solutions for our clients.

**About the Team**

You will report to the Global PMO Leader.

The Global PMO is a dynamic and collaborative environment where you'll have the opportunity to work alongside a diverse and talented group of professionals spread across the AMER, EMEA, and APAC regions.

The team culture is grounded in excellence and innovation, with every member dedicated to delivering exceptional service and tailored solutions to meet our clients' unique IT infrastructure challenges.

Our track record of success is underscored by receiving the NorthFace Service Award for ten consecutive years, demonstrating our commitment to exceeding client expectations and driving continuous growth.

**What the team says**

As a client facing PM, it's great knowing your teammates always have your back and are always willing to lend a helping hand when needed.

I work with some of the best people at Nutanix and the work is always interesting.

**Your Role**

+ Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
+ Collaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirements
+ Coordinating and driving sub projects and work streams inclusive of their interdependencies
+ Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams
+ Develop detailed project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE to determine duration;monitoring and tracking progress with project plans
+ Manage the program scope, schedule, changes, costs and closeout using appropriate verification techniques
+ Anticipate and proactively resolve challenges to program budget and timeline
+ Measure program performance using appropriate tools and techniques
+ Manage and track program issues, actions and risks accordingly
+ Communicating progress both internally and externally
+ Managing the relationship with the client and all internal and external stakeholders
+ Utilize client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward
+ Develop client program status reports and distribute on regular intervals
+ Internally forecast program revenue accurately on a quarterly basis and regularly maintain configurables within system of record
+ Create and maintain comprehensive program documentation
+ Collaborate with project managers worldwide to improve PM efficiency
+ Foster relationships with clients enabling future account sales
+ Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C level leadership
+ Manage Customers satisfaction by ensuring world class project delivery
+ Managing stakeholders' communication and develop appropriate communication plans, report and escalate to management as needed

**What You Will Bring**

+ You should have a minimum of 8 years of industry experience.
+ Broad experience with managing complex projects of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations
+ Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multi- tasking skills
+ Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them· Ability to align the deliverables (outputs) to the program's outcome
+ Excellent written and verbal communication skills in English
+ Proven ability to problem solve and be dynamic in complex situations
+ Self starter with intense drive for improvement and delivering results
+ Strong working knowledge of Microsoft Office and Project planning tools
+ Proficient with Agile project management
+ Experience using change management processes for dynamic professional services projects
+ External customer-facing management experience (including partners)
+ Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)
+ Experience managing multiple programs, projects, and clients in parallel is required
+ Working knowledge with tools like NetSuite and Salesforce a plus
+ Ability to adopt new processes and tools
+ PMP required, PgMP a plus
+ Fluent level of proficiency of the French language

**Work Arrangement**

The work arrangement for this role will be discussed with the hiring manager.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer.

Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law.

We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.

Required Skill Profession

Other General