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Urgent! Ingénieur Support Applicatif – Editeur de logiciel Job Opening In Échirolles – Now Hiring Silkhom
Poste
Vous intégrerez une équipe support de 4 personnes qui occupe une place centrale dans la satisfaction client.
Vous vous répartirez un flux entrant d’une cinquantaine de tickets par semaine et prend en charge les niveaux 1 et 2.
Chaque collaborateur est responsable de la qualification, de la résolution et de la documentation des incidents ou demandes d'assistance.
Vous travaillerez également en étroite collaboration avec les équipes R&D, consulting et produit pour les demandes de niveau 3.
- Gestion des tickets d'incident et d'assistance : Qualification, résolution et documentation des incidents et demandes.
Escalade vers les équipes de niveau 3 si nécessaire.
- Migrations clients : Création et adaptation de modèles de migration.
Accompagnement des clients dans le processus de migration.
- Paramétrage : Personnaliser la solution et accompagner les clients dans la prise en main des nouvelles fonctionnalités
Pourquoi rejoindre cette entreprise ?
- Rejoignez une entreprise à taille humaine (40 personnes) en croissance constante depuis 15 ans (5 nouveaux collaborateurs en 2024)
- Vous serez accompagné par des membres de l’équipe, le manager et les RH durant votre phase d’intégration
- Travaillez sur un produit qualitatif avec plus de 10 000 cas de tests ayant une très bonne presse avec plus de 99% de satisfaction clients
- Vous pourrez bénéficier de perspectives d’évolutions comme des postes de CSM par exemple
- Avantages sociaux : 2 jours de Télétravail par semaine, Tickets restaurants de 8€ pris à 50% par l’entreprise, 10 jours de RTT, accord d’intéressement d’entreprise, mutuelle prise en charge à 75%
Profil recherché
- Vous avez au moins 2 ans d'expérience comme ingénieur ou technicien supportCompléments
- Lieu : EchirollesSi votre profil correspond, nous reviendrons vers vous dans les 7 jours à compter de la date d’envoi.
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Unlock Your Ingénieur Support Potential: Insight & Career Growth Guide
Real-time Ingénieur Support Jobs Trends in Échirolles, France (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Ingénieur Support in Échirolles, France using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 18992 jobs in France and 27 jobs in Échirolles. This comprehensive analysis highlights market share and opportunities for professionals in Ingénieur Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Silkhom is currently hiring and seeking a Ingénieur Support Applicatif – Editeur de logiciel to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Ingénieur Support Applicatif – Editeur de logiciel Jobs Échirolles.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Silkhom adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Ingénieur Support Applicatif – Editeur de logiciel Jobs France varies, but the pay scale is rated "Standard" in Échirolles. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Ingénieur Support Applicatif – Editeur de logiciel typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Ingénieur Support Applicatif – Editeur de logiciel interview at Silkhom, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Silkhom's products or services and be prepared to discuss how you can contribute to their success.
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