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Urgent! Ingénieur Support Applicatif – Editeur de logiciel Job Opening In Échirolles – Now Hiring Silkhom

Ingénieur Support Applicatif – Editeur de logiciel



Job description

Poste

Vous intégrerez une équipe support de 4 personnes qui occupe une place centrale dans la satisfaction client.

Vous vous répartirez un flux entrant d’une cinquantaine de tickets par semaine et prend en charge les niveaux 1 et 2.

Chaque collaborateur est responsable de la qualification, de la résolution et de la documentation des incidents ou demandes d'assistance.

Vous travaillerez également en étroite collaboration avec les équipes R&D, consulting et produit pour les demandes de niveau 3.
- Gestion des tickets d'incident et d'assistance : Qualification, résolution et documentation des incidents et demandes.

Escalade vers les équipes de niveau 3 si nécessaire.


- Migrations clients : Création et adaptation de modèles de migration.

Accompagnement des clients dans le processus de migration.


- Paramétrage : Personnaliser la solution et accompagner les clients dans la prise en main des nouvelles fonctionnalités

Pourquoi rejoindre cette entreprise ?
- Rejoignez une entreprise à taille humaine (40 personnes) en croissance constante depuis 15 ans (5 nouveaux collaborateurs en 2024)
- Vous serez accompagné par des membres de l’équipe, le manager et les RH durant votre phase d’intégration
- Travaillez sur un produit qualitatif avec plus de 10 000 cas de tests ayant une très bonne presse avec plus de 99% de satisfaction clients
- Vous pourrez bénéficier de perspectives d’évolutions comme des postes de CSM par exemple
- Avantages sociaux : 2 jours de Télétravail par semaine, Tickets restaurants de 8€ pris à 50% par l’entreprise, 10 jours de RTT, accord d’intéressement d’entreprise, mutuelle prise en charge à 75%

Profil recherché

- Vous avez au moins 2 ans d'expérience comme ingénieur ou technicien support
- Connaissances en bases de données (MySQL) et requête SQL
- Connaissance en système Linux
- Anglais (oral et écrit)
- Vous êtes issu d’une formation en informatique (idéalement bac +5)

Compléments

- Lieu : Echirolles
- Statut : Cadre CDI
- Salaire : 40-48k€ fixe selon profil
- Process de recrutements : 3 entretiens (Manager et RH + équipe + Président)

Si votre profil correspond, nous reviendrons vers vous dans les 7 jours à compter de la date d’envoi.


Required Skill Profession

Computer Occupations



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