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Urgent! Incident & Problem Manager M/F Job Opening In Puteaux – Now Hiring Transatel

Incident & Problem Manager M/F



Job description

Your missions

Your mission


Based at our Technical and Operations Headquarters, your main responsibilities will be to follow up network incidents.

You will:

  • Closely follow our network sanity.

  • Coordinate incident resolution along with technical Support Teams.

  • Communicate across the Company on the resolution progress.

  • Fetch internal teams to ensure quick incident resolution.

  • Write incidents reports based on your

  • Follow up action plans for non-reproduction, network stability and quality of Service improvement.
  • Your profile

    Your profile 


    You have a higher education diploma or degree in technology, you have already worked successfully with an NOC operator (preferably GSM mobile), as an IT support technician (billing, CRM, provisioning) or as a telecom network supervisor.


    You have several of the following technical skills:

  • Knowledge of network/service architectures.

  • Working knowledge of Linux and SQL.

  • Data management and analysis using Microsoft Excel
  • Your soft skills:

  • You are rigorous an organized, while able to work under stressful situations

  • Your technical curiosity leads you to often learn about new technologies.

  • Get on well with others and have the sens of Customer Service

  • You are obstinate and quality oriented
  • As you will be in contact with our international clients and partners, a good english level is required.


    You are motivated to join a young, dynamic team with an ambitious project.

    Come and join us!

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    Required Skill Profession

    Operations Specialties Managers



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