• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
France Jobs Expertini

Head of Global End User Support Job Opening In Libourne – Now Hiring Ceva Santé Animale


Job description

Head of Global End User Support

The success of a company depends on the passionate people we partner with.

Together, let's share our talents.

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.



Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked.

More than ever, Ceva is committed to a One Health approach.



As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants.

To request an accommodation, please contact a member of the Ceva Talent Acquisition team.



Yourmissions :

Accountable for End User Support of all entities across globe.
Build a strong model for On Site Support and Service Desk and Pilot our local partners providing this service with a defined & clear roadmap
Develop a global strategy for ITIL usage, including worldwide usage of our ITSM tool (Ivanti) and ITAM Process
Ensure Service levels are always met – Assess, anticipate and recommend appropriate actions and resources; investigate and understand requirements.
Liaison with the teams across regions to ensure consistent adherence to defined standards and processes.


Prevent and resolve major incidents and problems.
Create and publish SLA reports - identify challenges and service improvement plans such as backlog review, WW Service Catalogs, etc.
Be the point of escalation for any service delivery related issues.
Build and maintain strategic relationship with key technology partners, sourcing providers to ensure swift ramp up of team as and when required.
Foster a high-performance team by communicating job expectations, planning, monitoring, coaching, counselling and disciplining.
Effectively delegate and focus team and resources on business priorities.
Recognizes problems by identifying abnormalities, reporting violations.
Ensure that all technology resources are productive and aligned to the business vision.

Your
profile :

(Functional) 
10+ Years of End User Support experience including international support engagements.
Strong analytical skills, experience solving practical issues and engaging teams of multiple process partners to consensus.
Strong Knowledge on IT Industry standards and best practices to develop organizational capability (people, processes, technology, knowledge) and process improvement models.
Sound understanding of IT Infrastructure.
Working Knowledge on Ivanti will be helpful.
Hands on experience with complex project management.
Problem solving, troubleshooting & diagnosis skills for technical issues.
Proficient in verbal and written English.

(Leadership) 
Sound interpersonal and communication skills.
Positive attitude towards others.

Respectful.

Honest.

Co-operative.

High integrity.
Willingness to learn -and teach- where required.
Ability to collaborate with teams of all types, across international locations.
Solution focused - proactive with continuous improvement mindset.

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

Patrique Mercier Recruitment By Nellie hiring French Speaking End User Support Specialist Job in France
Patrique Mercier Recruitment By Nellie
France
Westfalia Fruit hiring Global Head of Non-Fruit Procurement Job in Rungis, Île-de-France, France
Westfalia Fruit
Rungis, Île-de-France, France
Worldline hiring Global head of regulatory (F/M) Job in Hauts-de-Seine, Île-de-France, France
Worldline
Hauts-de-Seine, Île-de-France, France
Ingenico Group hiring Global Head of External Communications & Media Job in Suresnes, Île-de-France, France
Ingenico Group
Suresnes, Île-de-France, France
Servier hiring Global Head of Quality Commercial Operations Job in Suresnes, Île-de-France, France
Servier
Suresnes, Île-de-France, France
Doctolib hiring Global Head of Learning (x/f/m) Job in Paris, Île-de-France, France
Doctolib
Paris, Île-de-France, France
HITACHI ENERGY LTD hiring Global Head of Supply Chain Management - Service Job in Massy, Île-de-France, France
HITACHI ENERGY LTD
Massy, Île-de-France, France
Bel hiring Head of Global Business Analytics (W/M) Job in Suresnes, Île-de-France, France
Bel
Suresnes, Île-de-France, France
Edenred hiring Global Head of Merchant Marketing (w/m) Job in Issy-les-Moulineaux, Île-de-France, France
Edenred
Issy-les-Moulineaux, Île-de-France, France
S&P Global hiring Global Head of Sales, Plan & Build - Mobility Job in Paris, France, France
S&P Global
Paris, France, France
AXA Group hiring Head of Investment Support for Prime Job in Puteaux, Île-de-France, France
AXA Group
Puteaux, Île-de-France, France
Ageras hiring Head of Front-End | Web & Mobile Job in Paris, Île-de-France, France
Ageras
Paris, Île-de-France, France
Klöckner Pentaplast hiring Global Key User for DIS Job in Pontivy, Brittany, France
Klöckner Pentaplast
Pontivy, Brittany, France
Klöckner Pentaplast hiring Global Key User for DIS Job in Neuilly-sur-Seine, Île-de-France, France
Klöckner Pentaplast
Neuilly-sur-Seine, Île-de-France, France
Sanofi Group hiring Head of Global Category Raw Materials - all genders Job in Gentilly, France, France
Sanofi Group
Gentilly, France, France
Sanofi Group hiring Head of Global Category Raw Materials - all genders Job in Gentilly, , France
Sanofi Group
Gentilly, , France
Dance hiring Head of Finance Job in Paris, Île-de-France, France
Dance
Paris, Île-de-France, France
The Aga Khan Academies hiring Head of Academy Job in Gouvieux, Nord-Pas-de-Calais-Picardie, France
The Aga Khan Academies
Gouvieux, Nord-Pas-de-Calais-Picardie, France
EPSA Energy & Environment hiring Head of Research Job in Paris, Île-de-France, France
EPSA Energy & Environment
Paris, Île-de-France, France
Spirax-Sarco Engineering  hiring Head of Sales Job in Trappes, Île-de-France, France
Spirax-Sarco Engineering
Trappes, Île-de-France, France
Wakam hiring Head of Treasury Job in Nogent-le-Roi, Centre-Val de Loire, France
Wakam
Nogent-le-Roi, Centre-Val de Loire, France
Wakam hiring Head of Treasury Job in Arcueil, Île-de-France, France
Wakam
Arcueil, Île-de-France, France
Wakam hiring Head of Treasury Job in Nice, Provence-Alpes-Côte d'Azur, France
Wakam
Nice, Provence-Alpes-Côte d'Azur, France
Wakam hiring Head of Treasury Job in Montpellier, Occitanie, France
Wakam
Montpellier, Occitanie, France
Wakam hiring Head of Treasury Job in Saint-Mandé, Île-de-France, France
Wakam
Saint-Mandé, Île-de-France, France

Unlock Your Head of Potential: Insight & Career Growth Guide


Real-time Head of Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Head of in Libourne, France, highlighting market share and opportunities for professionals in Head of roles.

1072 Jobs in France
1072
1 Jobs in Libourne
1
Download Head Of Jobs Trends in Libourne and France

Are You Looking for Head of Global End User Support Job?

Great news! is currently hiring and seeking a Head of Global End User Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ceva Santé Animale adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying France laws and regulations

What Is the Average Salary Range for Head of Global End User Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Libourne. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Head of Global End User Support?

Key qualifications for Head of Global End User Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Head of Global End User Support?

To improve your chances of getting hired for Head of Global End User Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Head of Global End User Support Job Success

Ceva Santé Animale interview tips for Head of Global End User Support

Here are some tips to help you prepare for and ace your Head of Global End User Support job interview:

Before the Interview:

Research: Learn about the Ceva Santé Animale's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Head of Global End User Support interview at Ceva Santé Animale, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ceva Santé Animale's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Head of Global End User Support Positions

Setting up job alerts for Head of Global End User Support is easy with France Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!