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Guest relations officer / Chargé(e) de relation clientèle (H/F/X) Job Opening In Paris – Now Hiring SOFITEL


Job description

Description du poste

Une carrière qui laisse votre passion s’exprimer

Vous incarnerez l’excellence de nos services en accueillant dès leur arrivée nos clients avec courtoisie et attention.

Votre rôle vous amènera à anticiper leurs besoins.

Vous apprécierez au quotidien le plaisir de créer pour eux une expérience personnalisée.

Vos principales missions sont les suivantes :

  • Accueillir et accompagner les clients en chambre,
  • Personnaliser leur séjour en vue de leur faire vivre une expérience unique
  • Pour les clients VIP, préparation en amont leur arrivée et contrôle de leur chambre.
  • Gérer les plaintes en apportant la meilleure solution possible au client
  • Effectuer un suivi quotidien de la Qualité avec les différents services de l'hôtel.

Qualifications

Votre contribution

  • Vous disposez d'une expérience en Hôtellerie de Luxe, univers dont vous maitrisez les codes
  • Idéalement, vous avez déjà occupé un poste similaire ou bien avec une forte dimension en relation clients
  • Rigoureux/se et organisé(e), vous avez un bon relationnel et êtes doté(e) de compétences managériales.
  • Vous pratiquez l'anglais couramment, à l'écrit comme à l'oral.

    Une seconde langue serait appréciée.
  • La connaissance du logiciel Opéra est un plus.
  • D'excellente présentation, vous êtes reconnu(e) pour votre très bon relationnel avec l'ensemble de vos interlocuteurs et avez le sens du service client.
  • Vous travaillez en toute autonomie, êtes organisé(e) et avez le sens des priorités.
  • Ouvert(e) d'esprit, vous avez le souci du détail et la passion de l'excellence
  • Force de proposition, vous savez travailler efficacement en équipe et mobiliser l'ensemble des services pour garantir le meilleur séjour possible au client.


Informations supplémentaires

Epanouissez-vous au sein de notre communauté Sofitel Paris Le Faubourg :

  • En devenant un Heartist, vous bénéficiez notamment du programme ALL Heartists qui vous donnera accès à de nombreux avantages et expériences mémorables tout au long de l’année, grâce à des tarifs préférentiels dans nos hôtels et auprès de nos partenaires (voyages, gastronomie, bien-être, shopping, etc.)
  • Plusieurs événements internes (table ouverte des ambassadeurs, fête du personnel, gouter trimestriel, journée bien-être...)
  • Remboursement à 100 % de l'abonnement Navigo
  • Prime de 13ème mois après 6 mois d'ancienneté.
  • Prime d'intéressement après 3 mois d'ancienneté
  • Mutuelle prise en charge à 60 % par l’employeur
  • Indemnité nourriture
  • Forfait mobilité durable
  • Accès à de nombreuses formations
  • Un service lingerie interne pour vos uniformes

Laissez votre passion s’exprimer et postulez maintenant.

Tous nos postes sont ouverts aux personnes en situation de handicap.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Guest relations Potential: Insight & Career Growth Guide


Real-time Guest relations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Guest relations in Paris, France, highlighting market share and opportunities for professionals in Guest relations roles.

852 Jobs in France
852
158 Jobs in Paris
158
Download Guest Relations Jobs Trends in Paris and France

Are You Looking for Guest relations officer / Chargé(e) de relation clientèle (H/F/X) Job?

Great news! is currently hiring and seeking a Guest relations officer / Chargé(e) de relation clientèle (H/F/X) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOFITEL adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying France laws and regulations

What Is the Average Salary Range for Guest relations officer / Chargé(e) de relation clientèle (H/F/X) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Paris. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Guest relations officer / Chargé(e) de relation clientèle (H/F/X)?

Key qualifications for Guest relations officer / Chargé(e) de relation clientèle (H/F/X) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Guest relations officer / Chargé(e) de relation clientèle (H/F/X)?

To improve your chances of getting hired for Guest relations officer / Chargé(e) de relation clientèle (H/F/X), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Guest relations officer / Chargé(e) de relation clientèle (H/F/X) Job Success

SOFITEL interview tips for Guest relations officer / Chargé(e) de relation clientèle (H/F/X)

Here are some tips to help you prepare for and ace your Guest relations officer / Chargé(e) de relation clientèle (H/F/X) job interview:

Before the Interview:

Research: Learn about the SOFITEL's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Guest relations officer / Chargé(e) de relation clientèle (H/F/X) interview at SOFITEL, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SOFITEL's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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