FPGA Application Engineer - Paris/ Toulouse

Two roles are available, 1x Paris and 1x Toulouse.

I am looking for an application engineer to join a team based in France in both software and hardware development teams.

The company in question is a Canadian enterprise that specializes in the production and application of advanced materials and technologies that incorporate graphene.



Their unique process of exfoliating graphene allows them to produce high-quality graphene at a relatively low cost compared to traditional methods.

They leverage this graphene to create various materials, such as composites and energy storage devices, which can be used to enhance the properties of different products in diverse industries, such as aerospace, automotive, and consumer electronics.



The company has received recognition for their innovative technology, including several awards for their accomplishments in cleantech and automotive innovation.

The role:
- Support our client in the analysis of first-level requests
- Quickly qualify the nature and priority of client requests
- Analyse reported malfunctions to find the origin of problems independently or with the support of internal teams
- Work closely with all teams (Software, Hardware, Commercial)
- Guarantee the quality of the responses provided to customers
- Follow up on requests to guarantee commitment deadlines
- Actively contribute to customer satisfaction
- Share your customer feedback with internal teams to help improve service quality and internal processes
- Follow, write, and improve support procedures
- Document the responses and actions carried out in order to enrich the internal knowledge base

Requirements:
- Bsc or Msc in Engineering
- Fluent in English
- 5 years experience in a similar role
- Technical knowledge of Linus, Windows, Python, VHDL/ Verilog, FPGA

Your profile:
- Motivated and experience
- Appetite for customer relationship management
- Excellent interpersonal skills, both oral and written
- Well organised