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Field Service Engineer Job Opening In Lyon – Now Hiring Intuitive


Job description

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care.

Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference.

For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds.

We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect.

We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways.

We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Together, let’s advance the world of minimally invasive care

Job Description

Description:

A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations.

Additionally, a Field Service Engineer 3 with time served, will provide mentoring to junior Field Service Engineers, perform regional administrative tasks as required, and take part in new product introductions and process improvement initiatives as required.

This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service, communication and time management skills.

Responsibilities:

  • Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
  • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
  • Coordinate and perform system and hardware delivery and installation.
  • Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc.

    within the prescribed time frames.
  • Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
  • Support Intuitive teams as required to facilitate company objectives; Assist Sales teams with trade show support as required, provide phone support for customers and provide hospital contacts to other Intuitive teams as required, etc.
  • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies.
  • Complete all required training items to include, but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management.
  • Maintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Install base configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required.
  • With time served, mentor junior Field Service Engineers in your region on maintenance, customer service skills, and administrative functions as required/directed by management
  • Participate in new product introduction initiatives as required by management and product support
  • Participate in regional continuous process improvement projects as required by management, product support, engineering, and other cross functional groups
  • Support service contract renewals as required.
  • Qualifications

    Competency Requirements:

  • A university or college degree in science or a technical engineering or equivalent or 5 years equivalent work experience or 3 years experience and a Master’s degree; or a PhD without experience
  • Strong written and oral communication skills in the Market’s local language(s) and English
  • Strong interpersonal skills
  • Strong technical knowledge of Intuitive Surgical products, with time served
  • Teaching and presentation skills
  • Strong administrative and record keeping skills
  • Knowledge of Operating Room protocol preferred
  • Track record of solid customer relationships with Surgeons and Hospital staff preferred
  • Proven ability to independently troubleshoot complex electro-mechanical systems
  • An ability to travel up to 50-70%, dependent upon account distribution and region
  • Additional Information

    Intuitive is an Equal Employment Opportunity Employer.

    We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

    We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

    Required Skill Profession

    Engineers


    • Job Details

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    Unlock Your Field Service Potential: Insight & Career Growth Guide


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    Are You Looking for Field Service Engineer Job?

    Great news! is currently hiring and seeking a Field Service Engineer to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intuitive adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying France laws and regulations

    What Is the Average Salary Range for Field Service Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Lyon. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Field Service Engineer?

    Key qualifications for Field Service Engineer typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Field Service Engineer Job Success

    Intuitive interview tips for Field Service Engineer

    Here are some tips to help you prepare for and ace your Field Service Engineer job interview:

    Before the Interview:

    Research: Learn about the Intuitive's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

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    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Field Service Engineer interview at Intuitive, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intuitive's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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