Job Description
Within the Customer Relationship Management (CRM) Department, and in constant contact with product managers and subsidiaries, you will support the CRM Operations Specialist in deploying campaigns across web channels.
You will coordinate communication campaigns to build customer loyalty and attract new consumers.
You may also be involved in cross-functional projects depending on CRM activity.
Campaign setup on selected CRM channels:
Gather campaign requirementsCoordinate campaign executionEnsure proper deployment of communicationsGuarantee smooth operations and compliance with collaboration processes with internal stakeholdersManage the planning of the different communication channelsAnalyze & optimize CRM campaigns:
Monitor campaign performance and progressIdentify pain points across campaigns using performance indicatorsProvide recommendations and suggestions for CRM campaign improvementsEnsure proper documentation of operated channelsQualifications
You are a student, autonomous, rigorous, diplomatic, proactive, and highly organizedYou are fluent in English (written and spoken)You can coordinate projects across multiple stakeholders and are eager to learn about CRM and Digital MarketingIdeally, you have some experience in CRM, knowledge of Salesforce Marketing Cloud and HTML, as well as a good understanding of the video game marketIf you are looking for a unique experience in the gaming industry and are ready to take on an exciting challenge, we’d love to hear from you!