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Consultant Technique Microsoft Dynamics 365 – Customer Service Job Opening In Bordeaux – Now Hiring Silkhom


Job description

Poste

Le projet de déploiement est déjà en cours chez ce client, la livraison est prévue pour le mois de février 2026.

Dans un environnement multiculturel, nécessitant d’échanger avec le client en anglais, vous intégrerez une équipe composée d’un directeur de projet, un consultant senior fonctionnel et deux consultants techniques.

Vos missions principales seront les suivantes :
- Intervenir sur la brique Customer Service de Dynamics 365
- Collaborer étroitement avec les différentes parties prenantes pour comprendre les besoins métiers et les traduire en solutions techniques pertinentes
- Concevoir et développer des solutions personnalisées répondant aux enjeux spécifiques du client
- Assurer une intégration fluide de Dynamics 365 CRM avec d’autres systèmes via les services web et les outils Azure
- Gérer le déploiement, la configuration et la maintenance continue des solutions dans différents environnements
- Garantir la cohérence globale et la qualité technique des développements tout au long du projet
- Contribuer à la configuration et à l’optimisation des modules Unified Routing et Omnichannel for Customer Service
- Participer aux ateliers projet pour assurer la bonne articulation entre les aspects techniques et fonctionnels

Profil recherché

- Consultant technique expérimenté sur Dynamics 365 CE / Customer Service
- Bonne compréhension des aspects fonctionnels Customer Service / Omnichannel / Unified Routing
- Capacité à être autonome immédiatement sur le projet
- Anglais professionnel indispensable

Compléments

- Démarrage : ASAP
- Durée de mission : 5 mois renouvelable
- Télétravail : full remote possible
- Localisation : Lyon
- Rythme : 3 à 4 jours / semaine
- TJM : 450€/470€

Required Skill Profession

Computer Occupations


  • Job Details

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The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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7. Obeying France laws and regulations

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